35bd Privacy Policy

This Privacy Policy ("Policy") describes in detail how personal information of users of the 35bd platform and its related services is managed. By creating an account or using the services on 35bd, you are considered to have accepted the terms of this Policy. Our Terms and Conditions and this Privacy Policy apply together — both documents govern the relationship between you and 35bd.

This Policy applies to users aged 21 or above residing in Bangladesh. We are sincerely committed to protecting your information and it is never sold to any third party under any circumstances.

1.1 Registration Information

When you create an account on 35bd, we collect the following information:

• Full name (as per national identity card)
• Date of birth (for age verification — to confirm the 21+ age requirement)
• Mobile number and email address
• Bank account or mobile banking number (bKash, Nagad, Rocket)
• Username and password (stored in encrypted form)

1.2 Identity Verification Information (KYC)

To ensure the security of financial transactions, we may request a copy of your national identity card or passport in certain circumstances. These documents are used solely for the purpose of identity verification and are stored on secure servers.

1.3 Technical and Usage Information

Some information is collected automatically while using the platform:

• IP address and device type
• Browser information and operating system
• Site access time, browsing patterns and session duration
• Information collected through cookies and similar tracking technologies

1.4 Transaction Information

All records of deposit, withdrawal and betting activity are stored. This information includes transaction amounts, dates, methods and details of the games involved.

35bd uses the collected information for the following legitimate purposes:

• Creating and managing accounts, and verifying login
• Processing financial transactions — completing deposits and withdrawals
• Preventing fraud, money laundering and other illegal activities
• Meeting age verification (21+) and responsible gaming obligations
• Providing customer support — resolving issues via live chat and email
• Improving platform quality and monitoring security
• Managing bonuses, promotions and VIP benefits
• Complying with applicable laws and regulations

We never sell your personal information to third parties or provide it for commercial purposes.

3.1 Encryption and Security

All data on 35bd is encrypted using SSL (Secure Sockets Layer) technology. Your password is never stored directly — it is kept using a one-way hashing method. Payment information is stored on separate, highly secured servers with very limited access.

3.2 Data Retention Period

All information is retained while the account is active. Even after an account is closed, financial transaction and identity verification records are retained for a specified period as required by applicable law.

3.3 Staff Access

Only authorised staff members whose work requires access to the information are given access to your personal data. All staff are bound by confidentiality agreements.

35bd may share information with third parties only in the following limited circumstances:

4.1 Payment Processors

The minimum necessary information is exchanged with the relevant payment providers to complete transactions via bKash, Nagad, Rocket and bank transfer. These providers follow their own privacy policies.

4.2 Technology Service Providers

Limited information may be shared with technology partners essential for operating the platform. These partners are bound by strict data confidentiality terms.

4.3 Legal Obligations

Information may be provided when required to comply with applicable laws in Bangladesh, court orders or legitimate requests from government authorities.

4.4 Fraud Prevention

Information may be exchanged with security specialists to detect and prevent fraudulent activity. In such cases, protecting the user is the primary goal.

Cookies and similar technologies are used on the 35bd website. Their main purposes are:

• Essential cookies: Maintaining login sessions and ensuring security
• Functional cookies: Saving your language preferences and settings
• Analytics cookies: Monitoring site usage to improve quality

You can reject non-essential cookies by changing your browser settings, though this may limit some features of the site.

Every user of 35bd has the following rights regarding their own information:

6.1 Right to Access Information

You can view your stored personal information at any time by logging into your account. To request information beyond what is in your account, please contact customer support.

6.2 Right to Correct Information

If there is any error in your stored information, you can request a correction via live chat or email. Reasonable requests are processed promptly, subject to identity verification.

6.3 Request to Delete Information

A request to delete information can be made when closing your account. However, certain financial records must be retained for a specified period due to legal obligations — the customer support team will inform you in detail on this.

6.4 Opting Out of Marketing Communications

If you do not wish to receive promotional messages, you can opt out from your account settings or through customer support. Service-related essential messages will continue to be sent.

35bd believes that privacy protection and responsible gaming are closely linked. In line with our Responsible Gaming policy, we analyse user gaming behaviour to identify potentially problematic patterns and provide assistance when needed. This data analysis is entirely internal and is used solely for the protection of the user.

Use of the platform by persons under the age of 21 is strictly prohibited. Information provided for age verification is used only for that purpose.

Game software providers on the 35bd platform (such as Pragmatic Play, PG Soft, JILI, Evolution) serve content from their own servers. The privacy policies of these providers are their own and are not covered by 35bd's policy. However, our agreements with these providers ensure that they cannot use user information without permission.

35bd reserves the right to update this Privacy Policy at any time. If significant changes are made, a notification will be sent to the registered email or mobile number. Continued use of the platform after changes are made will be considered acceptance of the updated policy. The date of the latest change will always be shown at the top of this page.

To learn more about the overall terms of our service, read our About Us page, which explains the goals and scope of 35bd's services.

If you have any questions, complaints or requests regarding this Privacy Policy, please contact the 35bd customer support team:

• Live Chat: 24 hours a day, 7 days a week — in Bengali and English
• Email: [email protected]

We make every effort to respond to your request as quickly as possible. Privacy-related complaints are treated with the highest priority.