35bd Responsible Gaming
Gaming is enjoyable when it stays entertainment. 35bd wants every player to play within safe limits — for themselves and their family.
Our Commitment
35bd believes that casino and sports betting is enjoyable only when done with awareness and planning. We want every user to play while maintaining their financial and mental wellbeing. That is why we provide multiple protection tools, including voluntary limit setting, account breaks, and permanent self-exclusion.
Online betting and casino games are entertainment, not a source of income. To keep a balance between wins and losses, set a budget for yourself from the start — and avoid going beyond it. Chasing lost money by placing hurried bets is never the right approach.
Every player is responsible for complying with the site's Terms and Conditions, which detail age requirements, account restrictions, and responsible gaming policy. Our Privacy Policy explains how your personal information and activity are kept secure.
For answers to general questions about the gaming experience, visit our FAQ page, where common questions are answered in one place.
Self-Control Tools
At 35bd, players can decide for themselves how much time and money they spend. The tools below can be activated via live chat or email.
Deposit Limit
Set a maximum deposit amount on a daily, weekly, or monthly basis. Once the limit is reached, the system will automatically stop accepting further deposits.
Session Time Limit
Set in advance how long you play each day. When the set time is up, the account will automatically end the session.
Account Break
If you want to take a break for a while, temporarily close your account for anywhere from 24 hours to 6 weeks. It will reopen automatically when the break ends.
Permanent Self-Exclusion
If you need a long-term break, choose permanent self-exclusion. Once this decision is made, the account cannot be reopened before the specified period expires.
Betting History Review
View your complete betting, deposit, and withdrawal history at any time — useful for gaining a clear picture of your own habits.
Get Support
To activate any tool or discuss your gaming habits, contact our 24/7 live chat or email support — help is available in Bengali.
Warning Signs
Keep the following signs in mind to recognise when gaming habits are becoming a problem. If even one of them applies to you, take action now.
- You are depositing beyond your budget and placing more bets to recover lost money.
- You are hiding the amount you gamble from family or friends, or lying about it.
- You are spending money meant for food, rent, or other essential expenses on betting.
- You have tried to stop gambling but keep failing.
- You feel restless, anxious, or irritable when you are not playing.
- You are prioritising gambling over work, studies, or family relationships.
- You are gambling with borrowed money or by drawing on your savings.
If you notice any of the above signs in yourself, that is not a weakness — acknowledging it is the first step. Seeking help takes courage.
Where to Find Support
If you are struggling, you do not have to face it alone. Support is available through the following channels.
35bd Live Chat Support
Our support team is available 24 hours a day, 7 days a week and can communicate in Bengali. Get immediate help with deposit limits, breaks, or self-exclusion.
Family and Close Ones
Talk openly with a trusted family member or friend. Support from someone close plays a big role in reducing stress.
Professional Advice
Seek guidance from a mental health specialist or counsellor. Mental health services are available in Bangladesh at both public and private levels — contact a familiar doctor or your local hospital.
You can write to 35bd's support email: [email protected] — our team responds in both Bengali and English.
The support team will review your situation confidentially and help activate the most suitable tool for you. Help begins as soon as you send a message in live chat.
35bd's Promise
35bd prioritises player protection at every step. Our commitments:
- Age is verified at account registration — those under 21 will not be able to open an account.
- Deposit limits, session limits, and self-exclusion will be applied at every player's request.
- When self-exclusion is active, no promotional emails or bonus offers will be sent.
- The support team gives the highest priority to requests related to responsible gaming.
- Betting or gaming is never presented as a financial solution.
Gaming should always be enjoyable. Play within your limits and stay safe.